Flexible AV/IT Service Contracts

If your organization doesn’t have an in-house IT or AV team (or your existing team needs extra hands), an AV/IT Service Contract might be right for you!

Here’s how an AV/IT Service contract works:

• You contract us to work for your company for a set number of hours per month (flexible according to your needs)
• Whenever you need help, you call us up and our team of professionals acts as your in-house AV/IT team to meet your needs!

We use a “managed service” model, which means that we don’t just fix things after they break– we work proactively behind the scenes to keep your technology working before they affect you.

Just like an in-house IT or AV team, we serve all aspects of your organization’s technology needs: AV/IT system installation & maintenance, cybersecurity monitoring & response, M365/Google account administration, IT policy development,  user support, and more!

As a general rule, if an in-house AV or IT team would handle it, so can we!

This includes IT services such as:

• IT System Sales & Installation
• PC & Mobile Device Management
• Networking & Cloud Service Management
• Cybersecurity Monitoring & Response
• M365 / Google Account Administration
• User Support
• IT Policy Consulting & Development
• Strategic Improvement Planning (CTO Services)

This also includes AV services such as:

• AV System Sales & Installation
• System Service & Maintenance
• Churches/Auditoriums
• Classrooms & Conference Rooms
• Digital Signage
• Assistive Listening
• Sound Masking & Acoustics

…and so much more!

A lot of IT companies charge a one-size-fits-all rate per employee, regardless of how much support your organization actually needs.

Our Hourly Block pricing gives you the ability to choose how many hours of support you need and purchase a “block of hours” accordingly, which saves you money!  We call our contracts “flexible” because you can change your block size without penalty– don’t pay for support you don’t need!

Our minimum contracts start at just 2 hrs/mo– the first hour is built-in maintenance time called our “Contract Base”, and then you choose how many hours you want from there.

A lot of IT companies charge a one-size-fits-all rate per employee, regardless of how much support your organization actually needs.

Our Hourly Block pricing gives you the ability to choose how many hours of support you need and purchase a “block of hours” accordingly, which saves you money!  We call our contracts “flexible” because you can change your block size without penalty– don’t pay for support you don’t need!

Our minimum contracts start at just 2 hrs/mo– the first hour is built-in maintenance time called our “Contract Base”, and then you choose how many hours you want from there.

We give discounts (and contract perks, like free on-call credits) in tiers based on your hourly block size.  Here are our discount tiers:

5 – 9 hrs/mo = $5/hr off Standard

10-19 hrs/mo = $10/hr off Standard

20+ hrs/mo = Custom Pricing

When you receive a discounted rate in a standard discount tier, that discount applies to ALL work we perform for you, including monthly overages (if applicable) and special projects!

When you have a service contract with Cumoratek, your support requests are brought to the top of our queue before all other work.  We are able to respond to (and resolve) most support requests same-day with Priority Scheduling.

We offer custom pricing for enterprises needing specific contracted response times.

Whether you’re on our standard Priority Scheduling or in a custom Enterprise tier, we know that sometimes you need to have help on standby for immediate action for important events or big team projects.

On-Call Credits give you the ability to schedule our team to be on immediate standby in case you need help.  

1 credit = 1 hour of on-call time, so if you have an event that is 2 hours long, you might want to use 2 On-Call Credits to schedule a technician to be standing by for that entire event.

Here are a few key details about On-Call Credits:

• When you call our emergency line, our on-call technician will answer immediately
• On-Call Credits can be used 24/7/365
• Labor rates still apply, including after-hours charges, if applicable

Service contracts with 7 or more hours per month get 2 FREE On-Call Credits per calendar quarter, and additional credits can be purchased according to the rates in your contract

Yes!  We are local to Kansas City and we believe in the importance of face-to-face support, which is why on-site support is included with ALL our service contracts.  If we’re needed on-site, we’ll send a technician to get you taken care of!

That said, we will typically try to resolve your support request remotely before sending a technician to your site. Many issues can be resolved quickly and easily remotely, saving you time and money.

Remote support is billed by the quarter-hour (minimum 15 min), and On-Site is billed by the hour (minimum 1 hr).

Don’t pay extra for “out-of-contract” special projects!

Many service providers severely restrict what you’re allowed to use your contract hours for.  As part of our commitment to serving you, our standard contracts come with “unlimited scope”, which means that you can use your contract hours for any type of related work you’d like, including remote support, on-site support, installation work, operational consulting, audio/visual work, etc.

There are a couple circumstances where we apply restrictions to this, but if you’d like more detail, just give us a call!  Our contracts are transparent, and we’d be happy to chat.

We try to keep things simple.  Here’s our basic monthly fee structure:

Contract Base  (flat fee)
+ Hourly Labor (you choose the amount)
+ Per-Device Fee ($5/mo per covered device)
= TOTAL MONTHLY COST

Here’s a quick breakdown of those line items:

Contract Base
This is a flat fee equivalent to one (1) hour of labor.  Think of it like a “retainer fee” for a lawyer, except our Contract Base INCLUDES three (3) covered devices AND up to one (1) hour of routine monitoring & maintenance labor.

Hourly Labor
This is the “Choose Your Own Adventure” part of the contract!  You choose how many hours per month you need our services, and we’ll be there ready to serve!

Per-Device Fee
The Per-Device Fee applies to “Covered Devices”, which are desktops, laptops, and mobile devices that are compatible with our device management software.  Covered Devices take full advantage of our proactive health & security monitoring services.

You can find our “hidden fees” right here (Apparently we’re not very good at keeping secrets…)!  You probably won’t encounter all of these fees, but we want you to be aware they exist.

Cloud Backups
We STRONGLY encourage our clients to take advantage of our cloud backup services, which are $6/mo per device, + $20/mo/TB of total backup storage.  If you only have a couple important computers that need to be backed up, that’s okay!  You choose how many computers you enroll in backups.

After-Hours Labor
We love working our clients, but unfortunately our technicans do occasionally sleep….   That’s why we charge 1.5x your contracted hourly rate for after-hours labor.  “After-Hours” is any time OUTSIDE of 8a-6p M-F, plus Federal Holidays.

Emergency Response Fee
When you call our emergency line after-hours, we assess a $100 emergency response fee if you don’t have on-call credits active.  But don’t worry– for all those non-emergency needs, you can still file a ticket 24/7 and we’ll get back to you ASAP!

Distance Surcharge
If you’re more than 25 miles away from our office in Independence, MO, we may apply a distance surcharge to in-person service calls.  Please chat with one of our team members to discuss specifics!

We believe in keeping things flexible!  Here are the two ways we can handle your third-party licensing:

1. You maintain your own M365/Google/etc accounts and we manage them for you as a part of our contract.  To keep things simple, we can even handle billing in your behalf and invoice you for reimbursement each month!
2. You purchase your licensing directly through Cumoratek and we send you an invoice for your purchase.

Either way works for us!  It’s important to us for you to keep control of what you own, so we’ll never pressure you into a situation where your licenses are “trapped” with us if we ever part ways in the future.

We believe your service contract should serve you, not the other way around.  That’s why all our contracts are flexible to meet the evolving needs of your organization!

Hourly Block Flexibility

You can increase or decrease your hourly blocks at any time and for any reason.  Just let us know you want to change no later than 5 days before the end of the current month, and we’ll update your contract for the following month!

If you’re reducing your hours by more than 20%, 60-day notice is required.

60-Day Contract Cancellation

Even though our contracts are annual, our standard contracts allow early cancellation with or without cause and no penalties with 60-day notice.  

Custom Enterprise contracts may have their own custom cancellation terms.